Shipping policy
Shipping Policy
Effective Date: [July 2026]
At Smokes Vault, we are committed to delivering your order quickly, securely, and with the level of care your purchase deserves. Luxury items include FREE insured shipping within the United States, and each shipment is carefully packaged to help ensure your merchandise arrives safely.
Free U.S. Shipping
We currently offer FREE standard shipping on all orders shipped within the United States. No minimum purchase is required.
Shipping methods and carriers are selected based on your order, destination, and the most reliable delivery option available.
Order Processing
Orders are typically processed within 1– 2 business days after payment has been successfully received and verified.
Orders placed on weekends or holidays will be processed on the next business day.
During periods of high order volume, product launches, holidays, or promotional events, processing times may be slightly longer. If a significant delay occurs, we will notify you using the contact information provided during checkout.
Shipping Carriers
We primarily ship using trusted carriers such as:
• USPS
• UPS
• FedEx
Carrier selection may vary depending on your shipping address and the services available for your location.
Shipment Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information so you can monitor your package throughout delivery.
Please allow up to 24 hours for tracking information to become active after your shipping confirmation has been sent.
Delivery Times
Delivery estimates begin after your order has been processed and shipped.
While we work hard to ensure timely delivery, shipping times are estimates only and cannot be guaranteed. Delivery may be affected by weather, carrier delays, holidays, high shipping volumes, or other circumstances beyond our control.
Shipping Insurance
Shipping insurance helps protect eligible orders against loss or damage while in the possession of the shipping carrier. If your package is lost or arrives damaged during transit, please contact us promptly so we can begin working with the carrier and, when applicable, our shipping insurance provider to resolve the issue.
Signature Confirmation
For certain high-value purchases, Smokes Vault may require adult signature confirmation upon delivery.
Signature confirmation may be added at our discretion to help protect valuable merchandise and help ensure delivery to the intended recipient.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you discover that your shipping address is incorrect, please contact us immediately at support@smokesvault.com.
Once an order has been shipped, we may be unable to modify the delivery address. Any additional shipping charges resulting from an incorrect or undeliverable address may be the responsibility of the customer.
Lost, Damaged, or Delayed Shipments
If your package is lost, damaged during transit, or experiences an unusual delay, please contact us as soon as possible.
We will work directly with the shipping carrier and, where applicable, our shipping insurance provider to investigate the shipment and assist in resolving the issue as quickly as possible.
Packages that have been marked as Delivered by the shipping carrier but are later reported as lost or stolen will be reviewed on a case-by-case basis. While we cannot guarantee the outcome of carrier investigations or insurance claims, we are committed to assisting our customers throughout the process.
Shipping Restrictions
At this time, Smokes Vault ships within the United States only.
If international shipping becomes available in the future, eligible destinations and shipping rates will be displayed during checkout.
Contact Us
If you have any questions regarding shipping or your order, we're happy to help.
Email: support@smokesvault.com
Phone: (845) 590-8587
